I've had 2 not arrive this month. Use TAB key to navigate results. seller sounds like a flipping bully! I bought an item for $300 on 12/6, seller shipped in less than 72 hours later. I don't know how to move on from this very frustrating position. If an item doesn't arrive then the seller has to refund in full. I had a similar problem, I was the seller. I think, as a buyer, I would approach her in a more understanding way - you may still not get anywhere but it is worth a try. Last night she contacted me and said it still hadn't arrived and wanted to know why. Due to the fact she was on the case from the start I have a feeling she does this a lot. To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history - opens in new window or tab. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. Report an item that hasn't arrived. If it's says delivered you will not get any money back either from ebay, paypal or credit card company worth try see if you get but as long as seller can provide tracking no where the item delivered from your local delivery office (for roaylmail) then they simply decline your claim if you make appeal they may ask for proof of postage from seller and once it's provided your appeal will be declined Or has that changed (again). If this happens, you should get in touch with the seller and try to reach an agreement on what to do next. eBay will not protect you from a claim if you send the tracking number to the buyer via email. - I escalate claims and ebay rules in my favour. OP, keep the case open, escalate it, get your money back, and help the seller to a nice piece of karma. I wouldn't normally bother but it cost me £19 without the postage . What is a seller supposed to do? They can then relist the item for you to repurchase with the correct address. many thanks. the seller has contacted me saying she has not received the item. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Item not received/collected. Buyer claims the item wasn’t received. This is page 1 of 2 (This thread has 47 messages.). but the problem is that ebay representative are not getting this fact, they are just repeating their written scripts that if the item shows delivered to the suburb that means it has been delivered to … I have been nothing but reasonable , I agreed to a partial refund so neither of us lost out entirely & I have been extremely polite . This isn’t eBay. AIBU please be honest I can take it and need to know. So the seller has now left me positive feedback calling me a liar and a con artist. Interestingly, this buyer had placed this order to be delivered to a third party. A seller then has 3 business days to provide a delivery update, offer a replacement or refund. They marked as shipped on 06/09/13. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. DDDK 2019-10-18 08:55:12 UTC #8 If where received by there is a buyers name you have very light chance to win a claim. Item not received. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. If the shipped item was sold for under $750, delivery notification is adequate proof. She is probably lying hoping you will close the case - you must not close it. So the bottom line is that buyer may well still have the item but his money has been refunded. Bought a coat on eBay a fortnight ago , hadn't received the item by this weekend so opened a case . Ignore me. Tip Therefore she must register a claim with Royal Mail and refund you immediately. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. If your item arrives, you can choose to cancel your case. A buyer claiming an item was not received when there is proof of delivery to the buyer's address on the Order details page; A buyer falsely claiming an item was not as described; A buyer returning an item other than the original item received; A buyer using or damaging an item and then returning it The order total is the value of the items purchased plus shipping and tax. Some sellers may also be able to send you out a replacement item, if they have one. Our building has 24/7 CCTV surveillance and we can prove that none of us received the item. The seller will also pay for return shipping.. I am astounded she thought a partial refund was ok. And she is clearly lying saying she has proof of delivery. Buyers have 30 days from the estimated delivery date to inform the seller that they didn’t receive the item. Let the seller know your item hasn't arrived. I am now been ignored so just waiting to be able to escalate as I asked to see her proof & since then I've had nothing but silence . Let the seller know your item hasn't arrived. If you didn't get your item, you're covered under eBay Money Back Guarantee. If the seller offers to give you your money back, they have 2 business days to issue your refund. Let the seller know your item hasn't arrived. Well please do neg her to warn other buyers. Here's how to cancel a case: It's important to make sure you're certain you want to cancel a case, as you won't be able to re-open it once it's been closed. She asked if i had a tracking number for the item so she could find out where it was. ... as of October 2016, things have changed at eBay: as with Amazon, the seller is only protected if proof of delivery is obtained. You can also report an item that hasn't arrived through My eBay - see the instructions below to find out how: Once you've let the seller know, you can check on the status of your request at any time. Amazon has different rules > IN the amz help A-to-z Guarantee: Order Not Received they did not say a word about situation when tracking says delivered, customer says not. Just playing Devil's Advocate.......Thanks to Ebay's policy of the buyer can do no wrong, Sellers on Ebay are having a lot of issues with people claiming that items are not being received when they probably are. You can choose to either: Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. The story continues, the returned item has still not been received by seller and so i have resigned myself to having lost money. what happens now? Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Buyer pays for item on a Friday. bought a pair of shoes on the 1st of september, seller had not posted by the time specified in their description, so I sent them a message, and they said they ship within 2 days of receiving payment (which apparently they had according to paypal). I am not saying that this is the case for you MyPanda, but if your seller has been badly scammed this way in the past, she may be just far more cautious than is needed.I think, as a buyer, I would approach her in a more understanding way - you may still not get anywhere but it is worth a try.If the seller wanted to be more cautious she should have used tracked/signed for.As I read the thread, the seller is a liar and a bully. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. The seller will also pay for return postage.. Once you have filed an Item Not Received claim, eBay will request the seller to provide proof of delivery within next 7 days. The defects cannot be removed even when it is blatantly apparent that the seller has done nothing wrong.Is she a seasoned seller or a fairly new one? Buyer get nickers in a twist because the item didn’t arrive within the time advised by eBay and wants a fund. Tracking information shows the item out for delivery on 12/16, and that's the last activity. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. It's the seller that files the claim, as it's the seller that contracted with the shipper. My understanding is that the problem is still the seller's. If it's not recorded, the post office can't prove it. eBay Money Back Guarantee timelines. Item was not sent recorded just plain 2nd class . The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. If the seller has already shipped the item, they won't be able to change the shipping address. I didn't think sellers could leave negative feedback for buyers anyway? Not only that, there have been other orders from the … We'll make sure you either receive the item you ordered, or get your money back. So i left negative feedback stating that item was not as described/photo, it smelt of smoke and how it had gone astray in the post. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. Seller at first agreed to a partial refund but is now saying she has proof that the item has been received as she said she has spoke to the post office and they can confirm they delivered it to my house Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). I'm not sure what to do , I have asked to see the proof but she is demanding I close the case, Don't close the case. You'll be able see the item's expected delivery date, and the address it's being shipped to. Are you a seller looking to respond to an item not received case? Seller paid £5 postage, which was by Standard Parcels and did not request recorded delivery. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help. I have spoke to the sorting office but they have no parcels their for me . of course you should bother - the value is irrelevant. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be … High shipping volumes are causing some delays. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. It had never been delivered and the post man had signed for it but brought it back to the office. AIBU to ask if you think there's a chance schools could be closed till September? eBay may also request you to provide proof of payment within next 7 days. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. I have proof of postage for this item, but obviously no tracking number etc. Just escalate in 8 days and do neg her stating item not received. must remember to refresh the page before posting, She has messaged back saying she gave me a chance & has now passed it on to eBay to sort out No sign of any evidence, As long as you've opened a case you just wait to escalate it.You will get your money back.I just had someone do that to me - told her politely to refund me and then claim it back from the Royal Mail.EBay will just refund you if she doesn't. - Next, ebay rules in favour of buyer. Report an item that hasn't arrived. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. If you paid by Paypal, and open a claim with Paypal for an item not received, as part of the process, Paypal will ask the seller for proof of mailing AND proof of at least a delivery attempt. And now saying she has reported you too. As the seller, you are responsible for ensuring packages arrive to the buyer. Won't let me escalate the case yet .What if she leaves horrid feedback ?Also she is saying it was sent via Royal mail Drop Box , what's that ? a delivery date was agreed but wasn't essential, and a second date also wasn’t met; no delivery date was agreed and a second chance to deliver was not successful; A delivery date is essential if you told the seller you needed your delivery by a specific date. If you haven't received it then leave it open. PayPal Seller Protection exists to help sellers trade confidently on eBay. Enter your search term to display live search results. 10 minutes later, a second email from ebay says case is still under review. Something went wrong. The buyer is not "responsible for security" as you accused me of. I am not saying that this is the case for you MyPanda, but if your seller has been badly scammed this way in the past, she may be just far more cautious than is needed. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. parcel was sent out on the 15th of jan by 2nd class. A buyer can report in My eBay that they didn't receive an item once the latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. Read our article on. Check the sorting office. If she has the item she may well reply saying"you can't have tracked it because it doesn't have a recorded delivery label on it" - then you have this proof for paypal If she still proceeds with a dispute, then simply refund her. Obviously, this is an unprecedented time and eBay is … Amazon holds the position that only a signature is proof of delivery. USPS tracking shows delivery. Fed up with being called selfish for having kids in school, We’re looking for parents in the North, Midlands or South East to take part in online focus groups, Find out what Mumsnet users thought of Echo by Lloyd’s Pharmacy, Item not received yet seller has proof I did, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. The good news is that Royal Mail are now monitoring those addresses that seem to attract a lot of Ebay lost parcel claims.On top of this, each case opened against a seller counts as a defect. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Select More actions beside your item and then I didn't receive it. It's her fault not yours, and eBay will find in your favour. When they do, you'll receive an email letting you know. this has never happened to me before. There are ways of checking a buyer's history and some times this flags up some very "unlucky" buyer's who seem to have loads of "undelivered" items.This only seems to happen to EBay parcels - I sell on a number of sites, all my parcels look identical, and yet it is only Ebay parcels that go missing. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. If possible, we recommend trying to collect your package from the original address. You have the option of adding a message to the seller. Tip And I don't believe either of them posted the item Both items went for a real song and would have been a bargain for mePissed off to think it would count against me, the buyer when I've bought hundreds of things that have been delivered no problem. Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim. After a couple of days the buyer found it at her local sorting office. Don't worry about a one off negative, I don't pay too much attention unless it's less than 90% and a seller can't leave neg for a buyer. She can't leave you feedback as the sale won't have happened when you get your money back, Ok thanks , Will wait and see if she comes back with proof & if she does I'm not too sure what the next step will be. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Bought a coat on eBay a fortnight ago , hadn't received the item by this weekend so opened a case . Amazon requires signature confirmation in cases where a customer says they have not received their item/package even when said package has tracking info confirming delivery to customer. Amazon now wants me to produce “proof of delivery”. I sent her the copy of the signature saying I had presumed she had recieved it. Buyer claims he has not received it. View cart for details. In order for it to work, sellers must provide proof of item delivery. Seller can't do anything in retaliation. There's no way I'd try to be understanding of these traits. It's possible that your item may still arrive after you've been issued a refund. EBay provides an estimate that the item should be received by the Thursday or Friday. A buyer can report that they didn't receive/were unable to collect an item once the item's latest estimated delivery/collection date has passed and for 30 days after the latest estimated delivery/collection date; The seller has 3 business days from the report to respond to the buyer or offer a solution. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Copyright © 1995-2021 eBay Inc. All Rights Reserved. The Australia Post site says it was delivered on January 8 and 10:14am. As most of us know, if a seller sends a purchased package with USPS tracking less than $750.00 and tracking shows a delivery in the buyer's zip code, eBay and PayPal both consider that a delivered package even if the buyer claims it was not received. If you haven't already done so escalate the case. Basically, this means that you won't lose out on the return postage As you've already returned it, … x-post. I have only had one other parcel not arrive . If your delivery certificate does not have a buyer’s signature, then Amazon has a high probability of passing and refunding directly. I'll see what she says as I have asked for proof that it was delivered. You can find your order's delivery information in your Purchase history - opens in new window or tab. If the seller provides proof of delivery, & you have received the item the case will be closed in favour of the seller I have the receipt as proof of postage. You haven't received your item so they will have to claim from Royal Mail. Do ignore and escalate away. Reply to her that you have checked the garden etc and it is not with you. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. sellers can't neg buyers - they haven't been able to for a long time - and without tracking she will not win the case. The seller has 3 full business days from the report date to respond to the buyer or offer a solution. If the shipping address you provided during checkout is incorrect, select Contact the seller on the order's delivery information page and see if they'll cancel the order. Seller at first agreed to a partial refund but is now saying she has proof that the item has been received as she said she has spoke to the post office and they can confirm they delivered it to my house I've checked the back garden in case it was thrown over & have asked the neighbours but no sign of it . After it is all sorted, remember to block her so you don't inadvertently deal with her again. It only takes a few defects and the seller will be penalised heavily. I've got an item not received issue, and I'd like some advice on how to proceed. It usually takes 3 to 5 business days for a PayPal refund to go through. I'd keep the case open. To comment on this thread you need to create a Mumsnet account. She is definitely coming across as a bully. In many cases, if not most, eBay ask you to return the item by trackable means and now often provide the returns label for you and pay for the Parcelforce delivery. “says here that ebay user x0x-scumbag4lyf-x0x has placed 1,000 orders and issued 999 item-not-received cases, yet is still active on the site. A week later the buyer emailed me to ask where her item was. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a … The onus is on the seller to prove the loss in order to get a refund from the post office and I've been there so know it's a pain. I am surprised that this is the stance of PayPal. Item is not actually received until 10 days later. Posting can be proved but not delivery unless recorded. Seller sends item the next business day (the Monday). Here is what happenned: - Buyer claims did not receive $200 item, even though tracking shows delivered and signed for. 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